Refund & Cancellation Policy

1. Free trial

New accounts can start a 7-day free trial with full access to the chosen plan. You are not charged during the trial. Cancel before the trial ends and nothing is billed. If you do not cancel, the subscription starts automatically and your payment method is charged for the first period.

2. Cancelling your subscription

• Go to Billing & Plans in the app and choose Cancel subscription.
• Cancellation takes effect at the end of the current billing period — you keep access until then.
• Recurring mandates, including UPI AutoPay and PayPal subscriptions, are cancelled at the gateway at the same time so no further debits occur.
• If anything fails to cancel, email billing@getreviewshield.com and we will handle it.

3. Refund eligibility

• 7-day money-back guarantee: request a full refund within 7 days of your first paid charge on a new subscription and we will refund it, no questions asked.
• Duplicate or failed charges: accidental duplicate payments and charges for a service you never received are refunded in full.
• Billing errors: if we charged the wrong plan or amount, we refund the difference.
• Extended outages: if the Service is unavailable for a prolonged period due to our fault, we issue a pro-rated credit or refund.

4. What is not refundable

• Renewal periods already in progress beyond the 7-day window, unless required by law.
• Partial months after a mid-cycle cancellation.
• Dissatisfaction with a Google removal decision. Google alone decides whether a review is removed and we make no guarantee of outcome.
• Accounts terminated for breach of our Terms of Service.

5. How to request a refund

Email billing@getreviewshield.com from your account email with the charge date, amount and payment method. We reply within 2 business days and approved refunds are issued within 5 business days.

6. Processing times by payment method

• Cards via Razorpay: 5–10 business days to appear on your statement.
• UPI: typically 3–7 business days back to the source account.
• PayPal: usually within 3–5 business days to your PayPal balance or funding source.
• Net banking and other local rails: up to 10 business days.

Refunds are always returned to the original payment method in the original currency. Bank or foreign-exchange fees charged by your provider are outside our control.

7. Chargebacks

Please contact us before raising a chargeback — we can usually resolve it faster. Accounts with an open chargeback may be suspended until the dispute is settled.

8. Changes to this policy

We may update this policy and will post the revised version here with a new date. The policy in effect at the time of your purchase applies to that purchase.